Be Like Lily: Use Properly to Build Your Business
Lily, a top-performing hospitality cleaning provider, shares how the Properly platform transformed her vacation rental servicing business and helped her become the world's highest client holder.
Lily’s Background
Lily began her journey out of necessity. Facing financial hardship with two children to support, she joined a job listing website seeking cleaning work. After securing her first client through that platform, she gradually built her client base. One client introduced her to Properly, and she adopted the application for managing her growing vacation rental cleaning services.
Key Benefits Lily Highlights
Mobile Coordination
Properly serves as her primary scheduling tool, reminding her of upcoming appointments and helping her track multiple clients efficiently.
Task Management
The platform provides property-specific checklists and images, allowing clients to leave detailed instructions. As Lily notes, the app “tells me who my next client is and reminds me of the time for my next servicing.”
Business Growth
Lily credits Properly with increasing both her client volume and service quality. She now holds the distinction of being “the world’s highest client holder on Properly.”
Broader Value Proposition
Beyond individual benefits, Lily emphasizes that Properly represents “an asset and an investment into efficiency and good servicing practice for both the client and the service provider,” demonstrating its dual value for all parties involved in vacation rental management.
Looking for tools to put these ideas into practice? Explore Properly’s solutions:
- automated scheduling — coordinates your service providers without the back-and-forth
- Properly marketplace — find trained, badge-verified service providers near your property
- free training skills — visual step-by-step guides your team can follow on the job
Ready to automate your rental operations?
Join 10,000+ hosts who use Properly to automate turnovers, verify quality, and deliver five-star stays.