Feedback and Pro Tips from Properly's Trial Members

Trial Member Testimonials

Tammi S. - Superhost Experience

Tammi rents her Seattle Airbnb while traveling frequently. She depends on cleaners and friends to prepare her home between guests. After using Properly, she shared:

“Guest experience is extremely important to me… Properly offers me simplicity and ease in what used to be a stressful situation.”

She noted that previously she spent 30 minutes rearranging after cleaners left, but now maintains quality control remotely.

Katia N. - Professional Cleaner Perspective

Katia, a professional cleaner, tested Properly with two different clients renting on home-sharing platforms. She explained:

“It’s not that I don’t know how to clean, I do, but I really like that it reminds me of all the tasks that need to be done.”

She appreciated having proof of timely arrival and completion, plus confidence in meeting client specifications exactly.

Pro Tips for Using Properly

Pro Tip #1: Duplicate Jobs to Add Customized Tasks

Many hosts spend years perfecting detailed pre-clean emails describing specific hospitality touches, cleaning instructions, and supply locations. Throughout the year, hosts modify lists to incorporate compliance tasks like deep oven cleaning every three months or smoke detector battery changes every six months.

The “duplicate job” feature allows hosts to copy entire jobs and modify them with particular frames. Hosts can create customized jobs within the same property by duplicating a base job and adding frames conveying unique tasks for specific cleanings.

Pro Tip #2: Browse Previous Jobs & Verification Photos to Compare Cleaners’ Work

With numerous on-demand cleaners in the industry, quality varies significantly. Users should:

Browse old jobs and verification photos to visually compare each cleaner’s work quality
Review multiple verification photos for the same task across different cleaners
Use concrete visual proof to make informed decisions about preferred cleaners

For example, compare verification photos showing how different cleaners “Prepare a welcome basket with fruit and a bottle of wine” to see whose work you prefer.

Pro Tip #3: Manually Prompt Cleaners to Report Damage

A creative solution to emphasize the “report a problem” feature involves:

Search online for damage photos (example: spilled red wine on white carpet)
Find universal problem-reporting symbols (triangle icon)
Upload images to the camera roll
Create new frames in relevant jobs
Import the damage image as frame focus
Position a “Look” icon near the cleaner’s “report problem” button
Add text instructions: “If you want to report a problem, please tap this button on the top-right of your screen”
Include the “report a problem” photo in task notes for emphasis

The text can be translated to any language for diverse cleaning teams.

Key Benefits

With these tips, hosts can:

Add intermittent compliance tasks and create customized jobs with minimal effort
Visually compare cleaners to determine preferred working relationships
Emphasize the importance of damage reporting for inventory tracking and quality auditing

Looking for tools to put these ideas into practice? Explore Properly’s solutions:

Properly marketplace — find trained, badge-verified service providers near your property
pricing options — find the right plan for your operation
automated scheduling — coordinates your service providers without the back-and-forth