Service Provider Profile: Carlos Vasquez of Hostable Hospitality
Carlos Vasquez, founder of Hostable Hospitality, shares how he became Austin's top-ranked service provider and his advice for building a successful vacation rental cleaning business.
Service Provider Profile: Carlos Vasquez
Carlos Vasquez, founder of Hostable Hospitality, has become the #1 ranked service provider on Properly in Austin. His cleaning company, though new to the market, is rapidly expanding into Houston while maintaining top-tier service standards.
Background and Entry into Hospitality Cleaning
Carlos was inspired by the book Go-Giver, which emphasizes providing value to others. Initially, he and a friend launched an office and student accommodation cleaning business, which allowed him to bring his son while working as a single parent. After personally hosting on Airbnb, Carlos recognized an opportunity to create “a dedicated hospitality cleaning company” focused specifically on vacation rental properties.
Vacation Rental vs. Residential Cleaning
Carlos distinguishes vacation rental cleaning from residential work significantly. While residential properties vary considerably, vacation rentals follow predictable patterns. As he explains, “going into a vacation rental cleaning, you know there are always certain things that will need to be done; the predictability makes it a very straightforward experience.”
Key Characteristics of Quality VR Cleaners
According to Carlos, the three essential attributes are:
- Efficiency
- Organization
- Integrity
He noted that recruiting required training, as many cleaners transitioning from residential work needed guidance on prioritization and specific vacation rental details.
Properly Integration and Success
Carlos joined Properly in January and credits the platform with significant business growth. He particularly values two features: visual checklists and instant photo verification. These tools enable hosts to communicate requirements clearly while allowing service providers to document their work transparently, reducing miscommunication substantially.
Business Growth Strategy
Carlos attributes Hostable Hospitality’s rapid expansion to persistence and aggressive marketing. Properly serves as a valuable marketing channel, connecting his company directly with target clients — hosts and property managers seeking quality cleaning services.
Advice for Industry Peers
Carlos emphasizes constant communication: “Ask your client what you can be doing better.” He recommends regular check-ins to ensure satisfaction and encourages hosts and managers to provide honest, consistent feedback to service providers.
Personal Insights
- Favorite Destination: Australia
- What He Notices at Vacation Rentals: Attention to detail, such as neatly folded towels and toilet paper, indicating host care
- Favorite Aspect of Work: Creating memorable guest experiences
- Cleaning Superpower: Meticulous supervision — catching minuscule details others might miss
Looking for tools to put these ideas into practice? Explore Properly’s solutions:
- Properly marketplace — find trained, badge-verified service providers near your property
- free training skills — visual step-by-step guides your team can follow on the job
- Autoscheduler — automates turnover scheduling so nothing falls through the cracks
Ready to automate your rental operations?
Join 10,000+ hosts who use Properly to automate turnovers, verify quality, and deliver five-star stays.