How Guesthop Uses Properly to Make Every Cleaning Perfect
A case study on how Guesthop transformed their cleaning operations across nearly 100 San Francisco Bay Area listings using visual checklists and automated scheduling.
Problems
Communication with Cleaners and Service Providers
Emily, the property manager at Guesthop, faced significant challenges coordinating with contracted cleaners. Verbal instructions created ambiguity, with cleaners frequently calling to clarify expectations. Documentation was scattered across phone notes, handwritten records, and scanned images, creating inefficiencies and errors as the company expanded from 50 to nearly 100 listings across the San Francisco Bay Area.
Quality Assurance
Without a centralized system, Guesthop struggled to verify cleaning quality. The company relied on manual entry into Google Calendar and had no reliable method to track hours or confirm work completion. When issues arose — damages or low supplies — consolidating reports proved nearly impossible.
Solutions
Guesthop partnered with Properly after meeting founder Alex Nigg at an Airbnb meetup. The platform transformed their operations through three key improvements:
Visual Instruction Checklists
Photo-based checklists provided clear visual guidance to cleaners. As Emily noted, “Properly’s checklists alleviate all the headaches during the cleanings because the cleaners know my standards.” Automatic channel integration populated checklists with Airbnb listing photos.
Verification Documentation
Post-cleaning verification photos served as visual proof of completed work. This eliminated discrepancies and allowed Emily to confidently confirm quality without physically inspecting every property.
Operational Efficiency
Transitioning from Google Calendar to the platform saved “a couple of hours every day.” The system automated booking uploads, enabled real-time damage alerts, simplified reporting, and reduced human error in scheduling.
Conclusion
The partnership enabled Guesthop to scale successfully while maintaining quality standards. Emily’s assessment: “Properly just makes everything way more simple.”
Looking for tools to put these ideas into practice? Explore Properly’s solutions:
- real-time inspection tools — catch issues before guests arrive with photo-verified reports
- automated scheduling — coordinates your service providers without the back-and-forth
- service provider marketplace — connects you with vetted, certified cleaners in your area
Ready to automate your rental operations?
Join 10,000+ hosts who use Properly to automate turnovers, verify quality, and deliver five-star stays.