How One Brave Mom Proves the Properly App is Easy to Use

Introduction

Concerns from customers about service providers learning to use the Properly app prompted a unique experiment. To demonstrate the app’s user-friendliness, we asked a mother — someone who openly dislikes technology — to test it. The reasoning: if she could overcome her resistance to the app, anyone could.

Initial Conversation

The experiment begins with some context-setting dialogue:

On technology: “I hate it. I don’t love it.”
On her iPhone: Not satisfied with it on the day of testing
On the app testing: Initially resistant but willing to try

After resetting her Apple ID, the mother successfully accessed Properly and began using it.

Testing the App - First Job

The mother received a test job and intuitively began reading and checking off tasks without prompting:

Tasks completed:

Checking off multiple items with ease
Reading instructions for watering plants
Noting dislike of window cleaning but completing the task anyway
Using the “Report a Problem” feature to document an issue with an almost-empty coffee cup
Taking verification photos as requested
Completing the job in 6 minutes

The mother remarked: “Even for me, I could figure it out which is pretty amazing because I hate figuring out apps. So that means it’s pretty easy to use.”

Second Job and Feedback

On the second test job, the mother:

Previewed the checklist before starting
Questioned instructions appropriately (about stain treatment supplies)
Used the Overview feature to verify completion of all tasks
Appreciated the ability to confirm everything was done

Advice to Potential Users

When asked for guidance, the mother emphasized:

“Once you get started it’s really self explanatory” and the app provides peace of mind. The app ensures customers know work is completed as requested, while service providers understand exactly what’s expected. “Then everyone is happy with everyone,” she concluded.

Conclusion

The postscript reveals the mother’s adorable response to a simple request: asked to send a photo via text, she replied, “I’ll try.”

The key takeaway: the app interface is intuitive enough for users with limited technical comfort, making it accessible to service providers of varying tech-savviness.

Looking for tools to put these ideas into practice? Explore Properly’s solutions:

Properly marketplace — find trained, badge-verified service providers near your property
free training skills — visual step-by-step guides your team can follow on the job
flexible plans — start free and scale as your portfolio grows