Improve Client Communication with Thumbs Up and Comments

Creating collaborative partnerships with clients is essential for service providers, and it’s a key factor in the success of any hospitality cleaning business. Going the extra mile to show hosts that you truly care about their properties and their guests is one of the best ways to earn repeat business and references.

Encouraging feedback from clients — both positive and critical — can play a major role in building strong relationships with them. It demonstrates your commitment to continuous improvement, and enables you to celebrate shared successes.

“My clients are amazing with their feedback to me and their expression of appreciation.”

Tessa P, Hospitality Service Provider, Seattle WA

New Feedback Features

Properly now offers an easy way for hosts and property managers to provide feedback: with Comments and a simple Thumbs Up/Thumbs Down feature.

When you send verification photos from finished jobs to your clients, they can give a quick thumbs up or leave a positive comment to let you know they’re pleased with your work and appreciate your effort.

Likewise, if something isn’t quite right, they can offer useful feedback to help clarify their expectations for the future. Everyone enjoys praise, but constructive input can be even more valuable.

This kind of feedback promotes open and honest dialogue with your clients — something that will help build mutual respect and long-lasting partnerships. It’s just one more way to streamline your work and grow your cleaning business.

Looking for tools to put these ideas into practice? Explore Properly’s solutions:

service provider marketplace — connects you with vetted, certified cleaners in your area
property manager solutions — purpose-built tools for scaling your portfolio
pricing options — find the right plan for your operation