Everything Property Managers Need to Know about COVID-19
A comprehensive resource for vacation rental property managers navigating COVID-19, covering guest cancellations, owner retention, disinfection checklists, and business protection strategies.
COVID-19 has significantly impacted the travel industry, creating substantial challenges for property managers. This resource addresses three primary concerns: guest cancellations, owner retention, and business protection strategies.
Properly’s Response Initiatives
We committed to distributing industry-wide resources, beginning with an essential COVID-19 disinfection checklist aligned with CDC, EPA, and WHO guidelines. This checklist is freely available within the Properly application.
A Letter from CEO Alex Nigg
Our CEO’s correspondence emphasizes that none of us are helpless and outlines a forward-looking recovery strategy.
Immediate Challenges
- Guest cancellation management
- Owner retention during uncertainty
- Business protection measures
Resources Provided
- Comprehensive FAQ resource addressing urgent property manager questions
- COVID-19 Disinfection Checklist and Peace of Mind Checklist for application users
- Real-Time Inspection onboarding fee waiver for two months
- Communication templates for guests, owners, and service providers
- 24/7 global support team assistance
Industry Recovery Outlook
Short-term rentals will not succumb to this crisis — they will become a respite from it. Vacation rentals offer a uniquely compelling alternative to traditional hospitality as travel gradually resumes. Properties that are privately occupied, professionally cleaned, and thoroughly disinfected between stays provide exactly the kind of controlled environment that health-conscious travelers are looking for.
The managers who invest in transparent, verifiable cleaning processes now will be the ones best positioned to capture demand when travel rebounds. Guests will remember which hosts communicated proactively, which properties had documented disinfection protocols, and which managers treated this crisis as an opportunity to raise their standards rather than lower them.
Related Resources
- How to Properly Disinfect a Short-Term Rental
- Essential COVID-19 Disinfection Protocols for Short-Term Rentals
- How to Protect and Reassure Your Guests During a Health Scare
Looking for tools to put these ideas into practice? Explore Properly’s solutions:
- real-time inspection tools — catch issues before guests arrive with photo-verified reports
- service provider marketplace — connects you with vetted, certified cleaners in your area
- free training skills — visual step-by-step guides your team can follow on the job
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