Improving Operational Efficiency at VRMA 2017
Key takeaways from the VRMA National 2017 session on building winning partnerships with cleaners to improve guest reviews and quality control.
Thank You VRMA National 2017 Attendees
Thank you to everyone who attended our session at VRMA National 2017. We hope you found value in the discussion about improving operational efficiency, guest reviews, and quality control by building winning partnerships with cleaners.
Session Overview
The core message emphasizes that cleaning staff represent a critical operational component for property management businesses. Your cleaning team prepares the space for guests, and their work sets the stage for a guest’s first impression as they enter your vacation rental.
Key Themes
Importance of Collaboration
Successful property management requires building a collaborative relationship with cleaning teams rather than viewing them as a simple service vendor.
Critical Success Factors
- Clear, error-proof communication of expectations
- Efficient quality control check processes
- Providing cleaners with necessary tools for success
Benefits of Effective Cleaner Partnerships
Implementing strong cleaning management systems delivers multiple advantages:
- Improved operational efficiency
- Reduced guest complaints
- Better online reviews and ratings
- Increased repeat guest bookings
- Stronger, friction-free working relationships with cleaning staff
Looking for tools to put these ideas into practice? Explore Properly’s solutions:
- Properly marketplace — find trained, badge-verified service providers near your property
- Properly for property managers — streamline operations across your entire portfolio
- automated scheduling — coordinates your service providers without the back-and-forth
Ready to automate your rental operations?
Join 10,000+ hosts who use Properly to automate turnovers, verify quality, and deliver five-star stays.