Properly Solves the #1 Host Headache Revealed in LearnAirbnb Report
A LearnAirbnb study of 842 hosts across 32+ countries reveals cleaning and housekeeping as the top challenge, with 44% of hosts citing it as their biggest headache.
Key Findings from LearnAirbnb Report
The research identified 19 different hosting challenges. When asked to identify their struggles, 44% of hosts checked off cleaning and housekeeping as a headache. Hosts listing exclusively on Airbnb ranked this concern first, while multi-platform hosts placed it second after booking challenges.
More than half of all hosts outsource cleaning to third-party services, yet communication gaps remain problematic.
The Core Problem
The issue isn’t a shortage of available cleaning professionals. Rather, hosts struggle to clearly convey their specific hospitality standards and expectations. This communication gap can lead to quality inconsistencies that affect guest satisfaction and online reviews.
Hosts report spending approximately 30 minutes after cleaners finish to verify work quality and stage properties correctly.
The Solution
Visual Checklist Creation
Hosts can annotate professional listing photos with detailed instructions, creating visual guides for cleaners.
Photo Verification
The “photo required” feature allows hosts to request photographic proof of completed tasks — from empty dishwashers to properly arranged linens.
Task Assignment & Notifications
Hosts send jobs to cleaners, receive acceptance confirmations, and get real-time notifications when work begins and completes.
Platform Integration
Airbnb users can automatically import listing photos; HomeAway and VRBO users can similarly connect accounts.
Accessibility
The platform operates as a smartphone app available on iOS and Android, allowing both hosts and professional cleaners to access checklists from anywhere.
Looking for tools to put these ideas into practice? Explore Properly’s solutions:
- Real-Time Inspection — lets you verify property condition remotely after every turnover
- Autoscheduler — automates turnover scheduling so nothing falls through the cracks
- Properly marketplace — find trained, badge-verified service providers near your property
Ready to automate your rental operations?
Join 10,000+ hosts who use Properly to automate turnovers, verify quality, and deliver five-star stays.