Service Provider Spotlight: Jackie Helm of Seattle Guest Prep
Jackie Helm shares how she went from Airbnb Superhost to founding Seattle Guest Prep, a vacation rental hospitality service company, and how she uses Properly to grow her business.
Service Provider Spotlight: Jackie Helm
Jackie Helm is the founder of Seattle Guest Prep, a vacation rental hospitality service company. Though new to the industry, she brought substantial business experience from previous ventures in fencing and home construction.
Background and Business Genesis
Helm operated her own Airbnb as a Superhost before launching her professional service company. She explained her motivation: “I struggled to find service providers who could meet my standards for hospitality.” After assisting other property owners with cleaning and staging setup, she recognized a business opportunity and formalized Seattle Guest Prep.
Why Properly
Helm adopted Properly early in her company’s development, prioritizing quality tools from inception. She discovered the platform through a live webinar and was impressed by its comprehensive capabilities beyond basic checklists.
Key Features Utilized
According to Helm, “The most useful feature, without a doubt, is checklists.” She values them for quality assurance and consistency. Additionally, she found Properly’s invoicing functionality valuable for business operations.
Growth Strategy
Helm set ambitious expansion goals, targeting 15-20 employees throughout Seattle by mid-2019. She viewed Properly’s Marketplace as instrumental for business discovery, noting it provides access to property managers unfamiliar with her company.
Client Relationships
Helm emphasized relationship-building as her favorite aspect of the work. Notably, all her initial jobs converted to long-term client partnerships, creating lasting professional connections within her service territory.
Looking for tools to put these ideas into practice? Explore Properly’s solutions:
- Real-Time Inspection — lets you verify property condition remotely after every turnover
- service provider marketplace — connects you with vetted, certified cleaners in your area
- free training skills — visual step-by-step guides your team can follow on the job
Ready to automate your rental operations?
Join 10,000+ hosts who use Properly to automate turnovers, verify quality, and deliver five-star stays.